tag:blogger.com,1999:blog-6152246636536154455.post8921609208693988605..comments2024-03-16T19:05:35.998-04:00Comments on The Valley Report: The next big thing: Here comes Koch & CompanyBrian Tuckerhttp://www.blogger.com/profile/07781615936697622206noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-6152246636536154455.post-43241376627826424402013-06-25T22:12:14.968-04:002013-06-25T22:12:14.968-04:00My framing experience will not make me return. Me...My framing experience will not make me return. Mechanically and artistically it left much to be desired. Whoever the person was I dealt with was friendly the first time and not the second time. I was not given a claim ticket to pick it up, and it was somewhat late in being ready when they had first said it would be. And yes, about the cigaret smoke, I noticed the odor in the shop but did not see anyone actually smoking at the time. The experience was disappointing, and now I will have to search out another shop to have the picture reframed.<br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6152246636536154455.post-62805411729987784102012-04-21T02:05:30.040-04:002012-04-21T02:05:30.040-04:00This was the most nightmarish interaction with a s...This was the most nightmarish interaction with a so called "professional artist" one could image. I will first list the pros: None. Now I will list the cons: I took my work there to be framed. I chose my own mat color and frame style. She said it would be ready in a three days and that she would call me. She never called me. When I finally called her she said I must have given her the wrong number. I asked her to check her computer to see what number she had on file for me and she replied her computer was down. She then told me that the frame company "sent the wrong frame" and she had sent it back to get the correct one so it would be four more days. She took my "correct number" & said she would call me when it was ready. No one called. Finally after a week I called her and I was a bit annoyed at this point when she insisted she had left several messages on my voice mail and I never returned her calls. It simply was not true. I didn't argue with her because I understood it was pointless. I went to pick up my art. They were supposed to be open until 6:00 but apparently she left early. I was so frustrated with her complete lack of professionalism! The next day I went during my lunch break and there it was! Finished at last, (or so I thought.) The mat was not even close to the color I had chosen, the frame had a deep and very visible scratch on it and even worse, my work had permanent damage namely a HUGE, prominent, ugly, permanent crease in it! You wouldn't think it could get worse, would you? Well, it did. She claimed I brought it to her in that condition! (I wonder if she noticed my face turning red and the vein in my forehead that pops out when I get angry?) Everything is MY fault? She said I was mistaken about the mat color and the color used was exactly what I ordered. Not true. She sarcastically stated she would be happy to take it apart and redo it. WHO WOULD WANT PERMANENTLY DAMAGED ART FRAMED? I felt like saying "Yes, kick me in the crotch again." In summary: I wouldn't recommend Koch and Company on Dixie HWY to my worst enemy. The owner is dishonest and takes no responsibility or accountability for her mistakes. She has no customer sevice skills or etiquette. The only kind of artist she could possibly be is a con artist. She is arrogant, rude, deceptive, dismissive, selfish and condescending. The bottom line is, I lost a lot of time, money and a very sentimental piece is family history in which cannot ever be replaced, not to mention the unnecessary stress of simply dealing with the owner. I do not recommend Koch and Company to anyone. My wife cried when she saw what happened. She was crushed.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6152246636536154455.post-69029641881467343122012-03-08T06:26:55.815-05:002012-03-08T06:26:55.815-05:00I had my art work displayed at this "gallery&...I had my art work displayed at this "gallery" and one of my favorite pieces was broken under their care. I was never issued an apology by the owner and never reimbursed financially for my loss. I do not recommend this shop to anyone much less other artists!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6152246636536154455.post-70851249272082776692012-01-30T04:36:16.253-05:002012-01-30T04:36:16.253-05:00Not what I was hoping for. I got a painting framed...Not what I was hoping for. I got a painting framed there last summer & I swear it still stinks of cigarette smoke & the pushy owner lady was rude 2 me when I said something about it 2 her she snapped at me & said they don't smoke in there but I know they was smoking cause I'm allergic 2 smoke & I can smell it real bad. Now my favorite painting is ruined & it cost me money 2 have it ruined! I reckon I will go elsewhere from now on for better quality & customer service.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6152246636536154455.post-54417660161641716302011-09-23T03:06:38.940-04:002011-09-23T03:06:38.940-04:00I Proudly Support the Local Business in Valley Sta...I Proudly Support the Local Business in Valley Station, Remember small business's need Our Support especially now with the economic hard times. Best of Luck to You! Lee.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6152246636536154455.post-2377181248696197622011-09-09T06:46:27.745-04:002011-09-09T06:46:27.745-04:00This is the kind of business South Louisville need...This is the kind of business South Louisville needs. I am so tired of Flea Markets at every corner. Please support them or we will lose them!Josh Mnoreply@blogger.com